Message From MD, September – 2024

Dear Friends,

As we step into September, I want to share a few thoughts with you from an unexpected place – my hospital bed. Unfortunately, I’ve been down with dengue fever, but this small, efficient hospital – SILVER LINE – near my home at kadavanthra, has given me very valuable insights. Despite its size, the hospital operates with remarkable efficiency, with every staff member—from the security guard to the nurses, canteen staff to lab technicians and every doctor you meet, working in perfect harmony towards one shared goal: patient satisfaction. This experience has reinforced several key management lessons that are highly relevant to our work at Asset Homes.

These observations reinforce what we strive for daily at Asset Homes—a relentless focus on delivering excellence to our customers. Whether it’s the grand success of our “Festival of Keys” initiative, where we began the handover of 17 projects over the next ten months, or the recognition (Bronze award) we’ve received from the World Safety Organisation for Asset Majestic Thrissur, each milestone is a testament to our commitment to customer satisfaction and superior quality.

We’ve had a remarkable month with the relaunch of “Sallapam" – our Internet Radio Channel, the successful handover of keys of Asset Fortuna and Asset Platina in Thrissur, and the honour of being recognised at the Grohe Hurun India's Most Respected 100 Real Estate Leaders Award. These achievements wouldn’t have been possible without the dedication and hard work of each member of our team. My heartfelt congratulations and thanks to everyone involved.

Customer-centricity should be at the heart of everything we do. Just as the hospital prioritizes patient care, we must continue to place our customers at the center of our operations, ensuring that every decision we make benefits them directly.

Teamwork and Synchronization are also crucial. Like the hospital staff, we must work together seamlessly, supporting each other to achieve our common goals.

Operational Efficiency is another important takeaway. The hospital’s smooth operations remind us of the need to continually streamline our processes, eliminate inefficiencies, and enhance productivity.

Additionally, Adaptability and Continuous Improvement are vital in our industry. Like the medical staff who must adapt to changing situations, we should embrace change as an opportunity to innovate and grow.

Moreover, Empathy and Personalization play a key role in our customer interactions. Understanding our customers’ unique needs allows us to tailor our services and build lasting relationships. Leadership by Example is also essential—our actions should inspire our team members to strive for excellence.

Clear Communication and Transparency are at the core of effective operations, ensuring everyone is aligned and informed. Lastly, Resilience and Positivity are crucial in challenging times. Maintaining a positive outlook and staying focused, even when faced with obstacles, will lead us to success.

At this moment, let me offer my heartiest congratulations and regards to dear friend and Doctor Mr. Tom Babu for building such a wonderful organisation and wish the whole team Godspeed and continued success.

September also marks the celebration of Onam, a time of joy, unity, and prosperity. I want to take this opportunity to wish each of you and your families a very Happy Onam. May this festive season bring happiness and continued success to all.

Let’s apply these lessons to the coming months, keeping our commitment to excellence and customer satisfaction at the forefront of our work.

Warm regards,

Sunil Kumar V
Founder & Managing Director
Asset Homes